Which connectors does the drive have?
Lightning, USB-C and USB-A. A matching connector does not by itself guarantee device compatibility; check the model, operating system, app and file-system support.
Do I need an app?
The supplied iOS instructions specify i-FlashDevice HD. Check availability and compatibility on your device before ordering. Supported Android devices need USB OTG and a suitable file manager.
Will it work with a USB-C iPhone?
Please contact DATASAFE with your exact model before buying. Support depends on the device and app workflow and has not been verified for every USB-C iPhone or iPad.
Do I need internet access?
Local file copies do not require a cloud-storage subscription. Downloading an app or downloading cloud-only photos and files requires an internet connection.
Does it back up the whole phone automatically?
No. You copy selected supported files using your app or file manager. It does not create a complete system backup. Verify copied files and keep another independent backup before deleting originals.
Why is available space lower than 2TB?
2TB is the nominal decimal capacity. Operating systems can display space in different units, and formatting uses some capacity.
How fast does it transfer?
A verified USB generation and speed benchmark are not yet specified. Actual performance depends on the drive, device, connector, file sizes and app.
When will my order ship?
Orders are dispatched the same day or next day. Dispatch is handover to the courier; delivery depends on destination and courier transit.
Can I return the drive?
You can request a return within 7 days of delivery if the item is undamaged. Contact us before sending it back and see the Return & Refund Policy.
How do I get support?
Use the Contact page with your device model, operating system and order number if relevant. Do not send passwords, OTPs or private files.