01 — Prepare
Check the device requirements and keep a second copy of important files. Download the required iOS app before connecting if your device uses that workflow.
02 — Connect
Select the matching connector and connect gently. On compatible Android devices, enable USB OTG if needed. Open the supported app or file manager.
03 — Copy
Select the supported files you want to transfer and copy them to the drive. Keep both devices connected until the copy finishes. Cloud-only files may need to be downloaded first.
04 — Verify
Open a sample of copied files from the drive, check that the transfer is complete and safely eject. Do not delete originals until you have verified your backup. Keep another independent copy of important data.
Need help?
Contact us with your model, operating-system version and a description of the issue. Do not share private file contents or account credentials.