7-day return window
You may request a return within 7 days of delivery if the item is undamaged. Contact DATASAFE with your order number, checkout email and reason before sending an item back.
Return instructions
We will provide the return address and instructions, and explain any applicable return-shipping arrangement and cost in advance. Wait for those instructions before returning your drive.
Faulty, damaged or incorrect orders
Report these promptly with the order details and helpful photos. They are assessed separately from undamaged-item return requests. This policy does not exclude applicable consumer rights.
Refunds
After receiving and inspecting a return, we will confirm the outcome. Approved refunds go to the original payment method where supported; any alternative arrangement will be agreed with you. Banks and payment providers may take additional time. We will communicate the expected processing period when the refund is approved.
Your personal files
Keep a backup and remove personal data before returning a drive. Contact us first if a fault prevents safe removal.