Confirm coverage before purchase
A fixed additional warranty period has not yet been specified. Contact DATASAFE for the written duration, coverage and claim procedure before ordering.
Report a product issue
Include your order number, purchase date, device model and description of the fault. Do not share passwords or private files.
Protect your data
Keep another backup before troubleshooting or sending a storage device for inspection. Contact us first if a fault prevents safe removal of personal files.
Returns
The 7-day return window for undamaged items is separate from warranty support. Applicable consumer rights remain unaffected.